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Q: Setting the time on a Nortel Norstar system.

A: Follow the directions below

1. Log In by pressing the Feature key followed by **8463 2. Enter the password 23646 3. The Hour is displayed. To change the Hour press the soft key under Change in the display. 4. Enter the 2 digit Hour. Then select AM or PM and press ok. Press next. 5. The minutes are displayed. Follow the same steps from line 3 to change the minutes.

Q: Setting the MODES on a Shoretel 480 telephone.

A: Follow the directions below

Press the Options soft key. Then enter your Voice Mail Password followed by the # key.Press the Edit soft key following. Then use the use the Up/Down Arrows to select the desired mode. Press OK soft key to save your section. Then press EXIT. To return your phone back to available, follow the steps and select Available with the Up/Down arrows. Then press OK soft key to save. Finally, press EXIT

Q: How do I reset my Shoretel IP480 Telephone?

A: Follow the directions below

With the handset ON hook, Press the MUTE key followed by 73738#. The display will show "This will reboot the phone." Then Press RESET to boot the phone. (This could take a minute or so to complete.) After, if this is a replacement phone you will have to have the administrator enter your new phones MAC address in the user profile via the Shoreware Director.

Q: How to I find out the Intercom number of my Norstar telephone?

A: Follow the directions below

Press the FEATURE Followed by *0. The display will show "Press any key" Press the lower right key on the telephone. The display will now show you the Intercom associated with this phone. You can also use this feature to see what is programmed under any of the programmable keys.

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